frequently asked Questions


What are the delivery times?

Delivery in Quebec takes between 3 to 6 business days. Orders are usually processed within 24 to 48 working hours. We are not responsible for any delays and additional delays from the delivery company. Please note that these delays may increase during busier periods.

Do you deliver all over the world?

We deliver everywhere in Canada as well as in the United States.

Can I change my information after placing my order?

To make changes, you must contact us by email within 24 hours.

Can I pick up my order at a pick-up point?

It is possible to pick up your order if you are near Trois-Rivières. You must select pick up in store and contact us by email to make an appointment.

How can I track my order?

You can connect to your customer area on the site in order to track an order. You will receive an email including a tracking number when your order is shipped and you can track your package on the Canada Post website.

What are the shipping fees?

Fixed price of $10 for delivery in Canada. Free shipping for orders of $100 or more. Delivery times between 3-6 business days in Quebec. Orders are usually processed within 24-48 business hours.

I have questions about a product, can I speak with one of your advisors?

Of course, it's always a pleasure to discuss with you! Write to us at or on our social networks.

What if my product is defective?

Your satisfaction is at the heart of our priorities. If your product is defective or does not meet your expectations, do not hesitate to contact us by email at If possible, let us know your order number, a photo (if needed), and the reason for your dissatisfaction.

Can I become an ambassador for your products?

First of all, thank you for your interest. You can contact us at and we will be happy to discuss it with you!

Is it possible to distribute the Riffy brand?

Yes, it is possible to become a distributor of our products. Write to us at to get all the criteria and details.

Your satisfaction (and that of your furry one) is our priority, do not hesitate to contact us if you have any other questions: